Check My Tickets
Open My Tickets and check the event, ticket status, ticket code, and whether the QR image is available.
Before contacting Support
Never send your password, OTP, wallet PIN, card details, or a full QR ticket image in an email.
Check the order
Review Transactions and the checkout timer. Keep the order ID and the exact payment reference ready.
Read the guide
Check the Help Center and the Official Ticket Policy for current payment, QR, entry, and refund guidance before retrying a payment.
Try a safe refresh
Reconnect to the internet, refresh the page, and sign in again. Do not reset a QR unless you understand that the older credential may stop working.
Payment and order issues
Payment is pending
Do not submit a second payment. Wait for verification, then check the order and My Tickets. If it remains pending, send the order ID and provider reference to Support.
KBZPay or MMQR issue
Use only the payment method shown in the active checkout. If the session expires, start a new checkout instead of paying against an old screen or QR.
Paid but no ticket
Include the order ID, account email, event, payment method, provider reference, and approximate payment time. Redact sensitive financial data.
Refund rule
All sales are final. No refunds or exchanges unless the show is cancelled or rescheduled. Read the Official Ticket Policy for the complete rule.
QR ticket issues
QR is not visible
Open the ticket from My Tickets, refresh while online, and confirm that the order is verified. Tell Support the event and ticket code if it still does not load.
Reset or refresh
Reset QR creates a replacement credential. Use the newest QR only; an older QR may no longer be accepted at entry.
Save or Share fails
Retry from the open QR ticket dialog. On mobile app surfaces, Save and Share may use native bridge actions. Tell Support your device/browser and the action that failed.
Keep it private
Do not email or post the QR, ticket code, order reference, or a screenshot containing the full credential. Send only a redacted screenshot when it helps explain a display problem.
Account and access issues
Sign-in problem
Confirm the account email, check your connection, and use the sign-in flow again. Never share your password or one-time code with Support.
Profile or verification
Explain which field or verification step is blocked. Include your account email, but do not send identity documents unless a secure, official flow requests them.
Event changed
Check the event notice and ticket terms first. For cancellation, reschedule, or venue changes, include the affected order ID so the case can be reviewed.
Account deletion
Read Account deletion. If you have an active ticket or unresolved payment, mention it before requesting deletion.
Send a support request
Contact support@gitamyanmar.com. To help us find the correct record, include:
- Your name and account email
- Order ID and event name
- Payment method and provider reference, with sensitive parts redacted
- What happened, when it happened, and the exact error message
- Device/browser or app version, plus a redacted screenshot if useful
Support will never need your password, OTP, wallet PIN, card number, or the complete QR credential.